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Supporting recovery from mental illness | Breaking the cycle of homelessness
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Bree's Story

 

Individual Support Packages

Program Description

Mind has a long history of working with clients with complex and multiple needs. The organisation has specialised in developing intensive residential and outreach services which support consumers towards their rehabilitation goals.
 
Mind is involved in several, individually funded arrangements, supporting clients with multiple and complex support needs.  There are a variety of service arrangements provided to a diverse group of clients.

An ISP service can be delivered in most environments. Staff outreach to family homes, inpatient units, Community Care Units and public and private housing. We also work with clients who have moved into Mind residential rehabilitation programs. These services can offer periods of extended hours to support the transition of the resident.  Some ISP clients access local Mind programs for structured activities and peer interaction.

Individual Support Packages provide intensive case work, centralising support arrangements and case planning.  
Length of time of support is variable as each package is established with specific goals and timelines.  
Participants are nominated and funded by DHS, or are self funded private case management clients.
Support Packages can be provided across the state and there are no age restrictions.

Program Approach



Mind, through its experience of intensive case work, attempts to create more clarity in support arrangements and case planning.

Models of care for each client are developed according to individual need and circumstance. Each model is developed with the following principles as a guide.

 

  1. Engagement & Relationship Building:  Build a trusting relationship with the client to promote recovery.
  2. Case Coordination:  Mind staff take a central role in the coordination of other case managers, clinicians and services, in an attempt to clarify and simplify the support arrangements for the client.
  3. Reduce Isolation:  Clients with complex needs are often excluded by eligibility barriers from a whole range of social and community activities and supports. Plans are developed to re-introduce clients, in a supported and managed way, to meaningful and sustainable social/educational activities.  
  4. Mind Resources:  Where possible, support arrangements are linked to local Mind services to improve the resources for the client and the support and supervision of workers involved.
  5. Safety:  Each proposal undergoes a risk management assessment designed to optimise the safety concerns for supporting the client, carers, staff, and those involved in the wider support network.

Length of time of support is variable. Each package is established with specific goals and timelines.

Flexible Support
Implicit within guiding principles of recovery and rehabilitation is that there will be a need to reduce the level of support as the client progresses towards greater independence.
Individual Support Packages need to be established in a flexible way so that support can gradually be decreased and also increased as support needs of the client fluctuate.

Selection Criteria
Department of Humans Services (DHS)
DHS identifies people who they believe require individualised funding. These are usually people with Multiple and Complex Needs who are not effectively supported by the existing community support services

The clients, who Mind support, typically have a Psychiatric Diagnosis, complicated by other disabilities or problems. These are commonly intellectual disability and/or drug and/or alcohol issues and/or interpersonal and social difficulties that have contributed to aggressive behaviour or vulnerability to harm.

Private Case Management


Mind can also facilitate private case management arrangements for consumers.  These arrangements offer the consumer with the specialised and confidential case coordination skills of qualified and experienced practitioners, supported by the resources of a state-wide organisation.  This service is open to all interested clients. Private case management is established and coordinated by the Individual Service Packages manager.  

Referral Enquiries


Referral enquiries should be directed to the Mind Individual Service Packages Manager.  
    Ph: 9455 7900
    info@mindaustralia.org.au

Department for Human Services

For information on the Department of Human Services Multiple and Complex Needs Initiative (MACNI) visit www.dhs.vic.gov.au/complexclients
 

  
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