Crisis Support Space - Mackay

The Crisis Support Space helps people overcome immediate distress in their lives by offering a non-clinical, peer-led service in a warm environment.

The Crisis Support Space is a relaxed space with sensory supports where you have the opportunity to engage with mental health peer practitioners or a clinician.

This peer-led service is a partnership between Mind Australia and Mackay Hospital and Health Service.

About the Crisis Support Space

The Crisis Support Space has been specifically designed to provide a safe, supportive and non-judgemental place where people can go voluntarily when experiencing an emotional, situational or mental health crisis.

The service consists of mental health peer practitioners, a team leader and a Queensland Health mental health clinician.

Mind peer workers are skilled health workers with a lived or living experience of mental health challenges. They use their unique lens of lived experience to support people through a crisis and then to find a path forward.

At the Crisis Support Space the focus is on caring peer worker support and understanding.

The Mackay Crisis Support Space is funded by the Queensland Government.

Who is the Crisis Support Space for?

The Crisis Support Space is offered to people aged 16 years and over in the Mackay and Whitsunday region, who do not require medical treatment but who may have otherwise presented to the Emergency Department when they are experiencing psychological distress, or a mental health crisis.

How do I access the Crisis Support Space?

People can self-refer into the Mackay Crisis Support Space. The service is located on the Ground Floor (K block) of the Mackay Base Hospital (475 Bridge Road, Mackay QLD).

The Mackay Crisis Support Space is open seven days per week, including public holidays.

Opening hours: Monday-Friday (4:30 – 10 pm) and Saturday-Sunday (3 – 9.30 pm).

Why choose Mind for peer-led mental health support?

Mind Australia provides individualised, evidence-based and recovery focused support to more than 11,000 people experiencing mental health challenges in Australia every year.

Mind partners with health, community, and government organisations to provide holistic support and a safe environment for people experiencing mental health challenges to live in the community.

Mind is one of the largest providers of community-managed psychosocial services in Australia with a range of residential, mobile outreach, centre-based and online services.

We are a leading employer of people with a lived and living experience of mental health challenges, recognising their unique ability to connect with and motivate people and guide recovery.

What do Crisis Support Space service users say?

“It was very comforting to be able to speak openly. The staff provided some great strategies for me to take with me and they showed me that things can and will improve.” – anonymous.