Mind Australia supports clients to live independent, productive and satisfying lives through a comprehensive range of services.
Our purpose, goals and values
Help people to gain better mental health, and improve the quality of their lives.
Help more people
We will support more individuals and families, in more ways and places, by expanding the services we offer. We will ensure that our services meet people’s expressed needs and improve their quality of life.
Be customer focused in everything we do
We will value and utilise people’s lived experiences in everything we do. We will deliver responsive and flexible services for people impacted by mental ill-health, and be there when people need us.
Raise awareness of Mind
We will make people aware of Mind and what we offer. We will improve pathways to support and be a point of connection to people, information, events and ideas.
Secure our future
We will continue to develop an organisation that delivers sustainable, quality services. We will build a contemporary workforce with the skills and flexibility for the future, and invest in the development of effective operating systems.
Influence for social change
We will engage with the Mind community to understand their experiences and what helps. We will work with them to strive for social change on issues that matter to them.
Mind is committed to ensuring that our work and our engagement with people reflect the following values.
We value hope, courage and perseverance, knowing that people do recover from their mental health challenges.
Creativity and innovation
We value the development of new ideas and work practices that continually improve our capacity to provide excellent services.
We value clients taking charge of their recovery and giving guidance to Mind in supporting that recovery.
Making a difference
We are committed to action for social justice, respect for peoples’ rights and to fostering the inclusion of Mind clients in community life.
We value honesty and accountability in our relationships with consumers, carers and families, staff and other Mind stakeholders.
Our Strategy Plan 2016-2020
This plan, adopted by our board, reflects the feedback from thousands of Mind staff, customers, families and carers and stakeholders. It provides a contemporary and clear statement of Mind Australia’s plan for the future.