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We promote hope, trust and belief in a positive sense of self.

Complaints and feedback

Feedback, including complaints, comments or compliments

Mind welcomes feedback, including complaints, comments or compliments from clients, carers, family members, other services and the community. This feedback is used to assist Mind in directing the improvement of services and systems.

You can provide feedback about any aspect of the way Mind conducts its work, by:

  • completing the form on this website and pressing submit (you must have a valid email address)
  • downloading the form (click here) and sending it to us via mail or fax (form may also be requested from any Mind office)
  • sending an email directly to Mind's Complaints Officer
  • talking to us (on the phone or in person)

All feedback is received by the Complaints Officer and will be registered by the next working day.

For more information, please read Your rights, responsibilities and consumer feedback and involvement at Mind (PDF 3.5 MB)

Our contact details

Attention:  Mind's Complaints Officer
Mail: P.O. Box 592. Heidelberg 3084
Phone: (03) 9455 7900
Fax: (03) 9455 7999

To make a complaint via email click here


Your Name and Contact Details


Which of the following best describes your feedback

What is your complaint or concern? Please describe below or upload a file with the details below.

Please describe your feedback, comment or compliment below or upload a file with the details below.

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