When you enquire about Mind support services, we will collect your name, contact details and some information about your support needs and keep it in an electronic file. If you go on to become a client of Mind we will add more information about your health, wellbeing and support needs, and will continue to update this information.

This information helps us deliver the best possible service and provides a record of the services you receive. You can choose not to share some of your information.

Your information is confidential and is stored securely at all times. We have strict policies about who can see and use your information.

We can only release information about you to others if you agree, or if it is required by law, such as in a medical emergency, or if it is required for your treatment or care.

We sometimes use information from our client database for research, planning and funding requirements, but we will not pass on your name and contact details.

You have the right to request access to your client file and to add any comments or notes to it or make a correction. If for any reason we cannot give you access to some of your information, we will let you know why.

You will be asked if you agree to receive newsletters, invitations to events and other information about Mind activities. You are under no obligation to receive these and can opt out at any time you wish.

If you have any questions regarding the privacy of your personal and health information, please talk to a Mind staff member or ask to speak with Mind’s Privacy, Feedback and Complaints Officer who can be contacted at Mind's central office on 03 9455 7000.