Mental health consumer organisations

Mental health consumer organisations

Do you use mental health services or look after someone who does? 

The following organisations provide information, training, support and advice to people who use mental health services.

NEW SOUTH WALES

BEING - Mental Health and Wellbeing Consumer Advisory Group
Suite 501, Level 5, 80 William Street, Woolloomooloo, NSW, 2011
(02) 9332 0200
 
BEING is the independent, state-wide peak organisation for people with a lived experience of mental illness (consumers), and works with consumers to achieve and support systemic change. BEING acts as a bridge between mental health consumers and the government.
 

QUEENSLAND

Queensland Voice for Mental Health
PO Box 1449, Fortitude Valley, QLD, 4006
(07) 3252 3999
 
Queensland Voice for Mental Health Inc is the peak representative body for Consumers and Carers of Mental Health services in Queensland, and were formed through an alliance of people with a lived experience of mental illness.
 

SOUTH AUSTRALIA

Health Consumers Alliance of SA Inc
Level 1, 12 Pirie Street, Adelaide, SA, 5000
(08) 8231 4169
hcasa.asn.au

The Health Consumers Care Alliance of SA engages users of health services and health services themselves to achieve high-quality care. The organisation seeks to promote and strengthen the wellbeing and rights of health consumers.
 

VICTORIA

Our Consumer Place
51 Stanley Street, West Melbourne, VIC, 3003
(03) 9320 6839
ourconsumerplace.com.au

A resource centre run by people diagnosed with mental illness. It provides information, training, support and advice to projects and initiatives run by people with mental illness.

The Victorian Mental Illness Awareness Council (VMIAC)
1/22 Aintree Street, Brunswick East, VIC, 3057
(03) 9380 3900

The peak Victorian non-government organisation for people who have experience of mental illness or emotional distress. It provides the following services:

  • advocacy and representation for people who use mental health services
  • information and peer support
  • research and evaluation
  • education and training.
Health Issues Centre 
8/255 Bourke Street, Melbourne, VIC, 3000
(03) 9664 9343
healthissuescentre.org.au
 
An independent, not for profit organisation that promotes fairness and service-user perspectives in the Australian health system. It works with a wide range of service users, health providers, researchers, governments and health organisations.
 

WESTERN AUSTRALIA

Consumers of Mental Health WA
31 Manning Road, Cannington, WA, 6107
(08) 9258 8911
comhwa.org.au

A consumer-led organisation dedicated to achieving social changes that reflect the needs and priorities of people with mental health issues.

 

 

Carer support organisations

Carer support organisations

If you are looking after someone with mental health issues you'll understand the value of mutual support and advocacy on behalf of carers and their needs - afterall, you know that you can look after your loved one better when you have support.

Mind conducts research on and promotes awareness of carer needs, and we pursue family-inclusive practice.  We also acknowledge the work of organisations dedicated to promoting the needs of mental health carers and often partner with these organisations.  They include:

NATIONAL

Mental Health Carers Australia (MHCA) - formerly ARAFMI National
PO Box 592, Heidelberg VIC 3084
Subscribe to Mental Health Carers Australia monthly e-newsletter.
 
Carers Australia
Unit 1, 16 Napier Close, Deakin ACT 2600
Visit this website to find information on state offices.
 

NEW SOUTH WALES

Mental Health Carers NSW (formerly Arafmi NSW)
Suite 501, Level 5, 80 William St, Woolloomooloo NSW 2011
1300 554 660
 

NORTHERN TERRITORY

Mental Illness Fellowship Australia Northern Territory (MIFANT)
PO Box 40556, Casuarina NT 0811
1800 985 944
 

QUEENSLAND

Arafmi Queensland
Arafmi House, 76 Merthyr Rd, New Farm QLD 4005
(07) 3254 1881
 

TASMANIA

Mental Health Carers Tasmania
1 St John's Ave, New Town TAS 7008
(03) 6228 7448
 

VICTORIA

Tandem
Level 1, 37 Mollison Street, Abbotsford VIC 3067
(03) 8803 5555
Subscribe to Tandem's fortnightly e-newsletter
 

WESTERN AUSTRALIA

Helping Minds
182 Lord Street, Perth WA 6000
(08) 9427 7100
 

Peak bodies of community mental health services

Peak bodies of community mental health services

NATIONAL

National Mental Health Commission
PO Box R1463, Sydney NSW 2000
(02) 8229 7550
 
NEW SOUTH WALES
Mental Health Coordinating Council
PO Box 668, Rozelle NSW 2039
(02) 9555 8388
 

QUEENSLAND

Queensland Alliance for Mental Health
433 Logan Road, Stones Corner, QLD, 4120
(07) 3252 9411
 

SOUTH AUSTRALIA

Mental Health Coalition of South Australia
4/95 King William Road, Unley, SA, 5061
(08) 8212 8873
mhcsa.org.au
 

VICTORIA

Psychiatric Disability Services of Victoria (VICSERV)
2/22 Horne Street, Elsternwick, VIC, 3185
(03) 9519 7000
vicserv.org.au
 
WESTERN AUSTRALIA

Western Australian Association for Mental Health
Level 1, 1 Nash Street, Perth, WA, 6000
(08) 6246 3000
waamh.org.au

Asking a question or making a complaint about a mental health service

Asking a question or making a complaint about a mental health service

If you have a concern about the care you are receiving from a mental health or disability service provider, or the way your private information is being handled, you should first make your complaint to the provider. 

At Mind, as with other accredited service providers, we have a thorough process for investigating complaints.  We take your concerns seriously and commit to trying to resolve all complaints.  If your issue is still not resolved satisfactorily, you can go on to make a complaint at one of the following:

 

NATIONAL

Office of the Australian Information Commissioner
e: enquiries@oaic.gov.au   t: 1300 363 992

 

NEW SOUTH WALES

Health Care Complaints Commission
e: hccc@hccc.nsw.gov.au  t: (02) 9219 7444   Toll free:1800 043159
 

QUEENSLAND

Office of Health Ombudsman
e: complaints@oho.qld.gov.au   t: 133 646

 

SOUTH AUSTRALIA

Health and Community Services Complaints Commissioner
e: info@hcscc.sa.gov.au   t: (08) 8226 8666 (Metro SA)   t: 1800 232 007 (Regional SA)

 

VICTORIA

Mental Health Complaints Commissioner
e: help@mhcc.vic.gov.au     t: 1800 246 054
 
Office of the Public Advocate
t: 1300 309 337
 
Disability Services Commissioner
e: complaints@odsc.vic.gov.au   t: 1800 667 342

 

WESTERN AUSTRALIA

Health and Disability Services Complaints Office
e: mail@hadsco.wa.gov.au   t: (08) 6551 7600