Mind is committed to safely supporting our clients and families through the COVID-19 outbreak. 

We have made some changes within our services to ensure we protect our clients and their families, our staff, and the community, while providing the support our clients and families need throughout the COVID-19 outbreak.

We are managing our valued teams and staff virtually, going to all lengths through different virtual platforms to ensure daily connection, clear, timely communication and support for leaders and teams nationally. 

Changes in place:

In our outreach services

Mind is continuing to support people in-person in our outreach programs.

We have:

  • worked with clients to ensure they have access to telephone and online technology to support virtual face-to-face engagement and telehealth interventions
  • maintained face-to-face contact for clients, who need in-person support
  • implemented physical distancing and safe universal infection and control practices.

In our residential services

Mind-managed residential services are in full operation.

Mind staff are maintaining our rigorous hygiene procedures and working closely with our partners to ensure we have a supply chain of supplies and are prepared for any situation.

We have: 

  • introduced temporary physical distancing measures to keep everyone safe and well while maintaining social connection
  • suspended formal group activities
  • temporarily limited visitors to essential services only
  • separated staff into teams to minimise staff-to-staff contact
  • set up fully furnished temporary accommodation, stocked with food and essentials in the event we need to support a Supported Independent Living client in self-isolation
  • put in place a system to check staff are well before they start work to reduce risk
  • put in place standby teams to maintain continuity of support in the event of any staff members contracting COVID-19
  • ensured clients are staying connected with friends and family, through phone calls and virtual catch-ups.

In our Mind centres

NDIS support services are continuing but we have temporarily closed our day service centres and suspended formal group activities to adhere to public physical distancing regulations. 

People receiving outreach support services have been contacted by their support worker so they can discuss the best way to maintain their support during this period, including phone, or video conferencing if available.

All of these practices and our business decisions are informed by guidance from the Australian Department of Health, our partners, NDIS and World Health Organisation (WHO).

For general advice on COVID-19, please look at health.gov.au

If you been in contact with a Mind staff member or client and are unwell or have been exposed to COVID-19 please advise us by emailing healthsafetyandwellbeing@mindaustralia.org.au