This service provides short term (up to 28 days) support in a residential setting, providing an alternative to hospitalisation (step up) or transition from hospital back into the community (step down). Residents can access specialist (clinical) mental health staff 24 hours a day, while also being supported to strengthen relationships with family and friends, and skills for living safely in the community. This service provides a schedule of group activities alongside individual 1:1 support based on your strengths and goals as identified in your individual recovery plan.

Who for:

People who need short term intensive recovery support to help them transition out of an acute mental health facility or to help them avoid hospitalisation.

How to access:

Access is through the clinical provider and facilitated through psychiatric assessment.

Outcome statement:

Stabilised mental health and the skills to live safely in the community.

Site description

The service is located in central Mackay and can accommodate 10 people in individual ensuite rooms. They are fully equipped with fridge, cooking facilities and linen. There is also a community outdoor area with a bbq. There are no costs charged to you for staying at Mackay step up, step down service.

Contact details

393 Shakespeare Street, Mackay, 4740, QLD  
1300 286 463   
[email protected]


Funding types available



Up to 28 days

Age range

18-65 years old