At Mind Australia, we put people first. That means seeing the person, not a diagnosis or label, and taking time to understand what matters to them.
We work alongside people during tough times. We know living with mental health challenges isn’t easy, so we make space, listen and seek to understand where people have been, where they are now and where they want to be. This helps us provide the right support while continuing to learn what works for people, families and communities.
We are one of Australia’s largest providers of community-managed psychosocial services, offering residential, mobile outreach, centre-based and online support. Alongside One Door Mental Health and The Haven Foundation, we provide individualised, evidence-based and recovery-focused support to more than 25,000 people each year.
We’ve supported people, and their families, friends, carers and supporters, for nearly 50 years. Some of our most important lessons have come not from textbooks, but from people who have walked these paths themselves. This lived experience continues to shape everything we do.
We value lived experience and lived expertise. Many people across our workforce draw on their own experiences of mental health challenges, recovery and supporting others to improve services, influence the sector and drive change. We do this in partnership with Aboriginal and Torres Strait Islander organisations and communities, and alongside clinical care providers, because working together leads to better outcomes.
Our work goes beyond support. We advocate for people’s rights, challenge how society understands mental health and help redefine what it means for a community to truly look after one another.
We encourage the people we support to speak up for what they need to live the lives they choose. We advocate for those who may otherwise fall through gaps, and use what we learn from our work and from lived experience to push for change across the mental health system.
At the heart of what we do is connection. By taking time to really know you, and the family, friends and carers alongside you, we can better understand what matters most and what you need in the moments that matter.
For us, support is more than a service. It’s about building relationships, creating connection and working together towards what’s possible.
We believe that when humanity and community shape mental health, we can all live the lives we choose. With Mind Australia, it’s mental health, made human.
We are:
one of the largest providers of community-managed psychosocial services in Australia,
with a range of residential, mobile outreach, centre-based and online servicesa leading employer of people with personal or family/carer lived experience, recognising their unique ability to connect with, support and walk alongside people
one of the leading specialist community housing providers in Australia for people experiencing a psychosocial disability, including long-term, onsite supported social housing with The Haven Foundation
a registered NDIS provider, entrusted to deliver federal and state government funded services across Australia
we are specialists in support coordination, delivered nationally through One Door
Mental Health.
Our approach
We know that every individual's journey to a life of meaning and purpose is unique, which is why our support services are flexible and offer genuine choice and control.
Mind provides practical and motivational support to people 16 - 64 years of age who have a range of mental health and wellbeing concerns. We work with clients to set goals, and develop the
knowledge and skills to achieve them. We focus on our clients’ strengths, values and support preferences to improve:
- quality of life
- daily living skills
- capacity for self-care
- mental and physical health
- social and relationship skills
- housing, education and employment.
We also work with people to address poverty, housing, education and employment.
We also have practitioners able to provide specialised therapies to address more complex behaviours and needs. This includes supporting people who have intellectual disability and mental health and wellbeing concerns.
Find out more about our services
Lived experience
Committed to lived experience inclusion and leadership
Mind is a recognised leader in the delivery and innovation of lived experience approaches in mental ill-health. We strive for meaningful participation with clients, carers and families, to co-design processes and challenge biases. We value the diverse perspectives of people with lived experience of mental ill-health across service design, governance, business development and senior leadership. We have a strong commitment to employing peer practitioners across all service models, as well as employing staff in designated lived experience roles in other key departments (10% of our workforce in 2021). We also ensure our Board and senior leadership includes people with lived experience.
Mind's Lived Experience Strategy.
Partnerships
Connecting clients to holistic community-based supports to enhance recovery
Collaboration and partnership are hallmarks of Mind’s service ethos. We have built an extensive network of clinical, community-based, government and non-government partners to achieve the best outcomes for our clients. Mind partners with clients, carers and families to co-design and deliver innovative mental health and wellbeing supports for adults and young people that is aligned with international best practice.
Mind is an NDIS registered provider delivering services through residential, mobile outreach, centre-based and online methods. Our partnerships enable Mind to seamlessly connect clients to a range of local supports and services in their own communities, for an integrated and holistic care experience.
Measuring outcomes
Monitoring client recovery, improving service delivery and evaluating our impact
Mind is an industry-leader in utilising real-time data to measure psychosocial mental health outcomes and incorporate that knowledge into improved service design and delivery. Outcome measures enhance Mind’s accountability by enabling us and our clients to assess the effectiveness of our services, keep track of clients’ progress against their recovery plans and provide evidence of success to our funders and partners.
Thought leadership
Striving for social change and informing policy making
Our impact extends beyond service delivery. We invest in research and advocacy to build and translate the evidence about what works in mental health recovery into policy and practice wisdom. As well as our own published research, we’ve contributed our sought-after expertise to state and federal government inquiries, including the landmark Productivity Commission into Mental Health and Royal Commission into Victoria’s Mental Health System.
Key tools and services
Mind Recovery College
Supporting clients to be experts in their own wellbeing
The Mind Recovery College® is the first of its kind in Australia. The award-winning service assists our clients to develop the knowledge and skills required to achieve their My Better Life goals. Clients choose from a suite of mental health and wellbeing courses designed to address their needs. Content is co-designed, and primarily delivered by peer-facilitators who use their mental health lived experience to inform their teaching.
Home and living
Enabling recovery in the community through support into homes
Mind is one of the largest providers of NDIS-funded supported independent living services in Australia for people with psychosocial disability. In partnership with our subsidiary, community housing provider The Haven Foundation, Mind delivers cost-effective, long-term housing supports with 24/7 onsite staff. Our housing models are proven to provide stability, independence and a greater sense of belonging and confidence to our clients.
Values and accreditation
Mind Australia Limited is an incorporated company limited by guarantee, not for profit organisation. We are supported by a range of trusts, foundations, community organisations and individuals, including regular donors that contribute via our iMind program.
Mind values hope, creativity and innovation, client focus, making a difference and integrity.
Mind recognises Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of this land and that sovereignty was never ceded.
Mind includes people of all ages, abilities, cultures, genders, sexualities, backgrounds, bodies and spiritualities.
Mind commits to a culture of continuous improvement in practice and service delivery with staff whose expertise, passion, diversity and professionalism fuels an unwavering commitment to achieving the best possible outcomes for our clients. Mind is bound by the Victorian Charter of Human Rights and Responsibilities Act 2006 (the Charter Act) and the Queensland Human Rights Act 2019.
We are committed to safety and wellbeing of all children and young people, and provide an environment where children and young people feel safe respected, and have their voices heard. Mind supports the rights of children and will act without hesitation to ensure child safety is maintained at all times. Find out more about Mind and child safety.
Mind Australia is committed to mitigating modern slavery risks within its operations and supply chains. In 2025 we completed our first Modern Slavery Statement and started development of a Modern Slavery Prevention Policy. This process included a comprehensive review of all Mind Australia, One Door Mental Health and The Haven Foundation suppliers to understand their modern slavery compliance obligations and an assessment of their standards to ensure that we are not unwillingly enabling modern slavery.
Mind is accredited to the following standards:
- Quality Improvement Council for Health and Community Service Standards (QIC)
- National Standards for Mental Health Services (NSMHS)
- NDIS Safeguarding and Quality Standards.
Quick links
First Nations acknowledgement
Mind Australia acknowledges that Aboriginal and Torres Strait Islander peoples are the Traditional Custodians of the lands on which we work and we pay our respects to Elders past and present. We recognise the intergenerational impact of the history of invasion, dispossession and colonisation and are committed to the recognition, respect, inclusion and wellbeing of Australia’s First Peoples.
We are committed to change across our organisation that will support improved outcomes and experiences for Aboriginal and Torres Strait Islander peoples and communities.
We recognise that many Aboriginal and Torres Strait Islander peoples and communities experience disproportionately high rates of mental ill-health, suicide and lower life-expectancy and that these experiences are interrelated with the ongoing impacts of dispossession, colonisation, inter-generational trauma and structural racism.
Our journey to support reconciliation is about seeking substantive changes to improve lives. Our Reflect Reconciliation Action Plan (RAP) (PDF 1.2 MB) was designed to ensure that we have the foundations in place to meaningfully contribute to reconciliation.
Mind Australia proudly supports the Uluru Statement from the Heart – an invitation to the Australian people from First Nations Australians. The Uluru Statement from the Heart asks Australians to walk together to build a better future by establishing a First Nations Voice to Parliament enshrined in the Constitution, and the establishment of a Makarrata Commission for the purpose of treaty making and truth-telling.
Mind also supports The Gayaa Dhuwi (Proud Spirit) Declaration – the touchstone of Gayaa Dhuwi Australia’s work to reform Indigenous social and emotional wellbeing, mental health and suicide prevention and secure a fit for purpose mental health system for Aboriginal and Torres Strait Islander peoples.