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Mind delivers services informed by evidence and consistent with a social model of health

Mind offers a range of community and residential services in Victoria

Mind Victoria

Mind Australia offers a range of community and residential services in Victoria:

  • information and advice
  • personalised support services
  • residential services
  • family and carer services
  • group support services
  • care coordination services
  • Mind Recovery College
  • psychological services.

Getting access to Mind services

If you are interested in discussing our services either for yourself, a friend, family member or a client call us at Mind Connect on 1300 286 463 (1300 AT MIND) or email info@mindaustralia.org.au. All contacts are confidential.

Participation in services offered by Mind is voluntary. Most of our services are free or are available for a small charge. In accommodation services, a service fee or rent is usually charged.

Translation services are also available for friends, family and clients for whom English is a second language. 

Our services brochure is translated into four different languages. To download a copy please click the relevant link: 

1. Information and advice

Having the right information is helpful in any situation, and we know it is essential when you are dealing with the impact of mental ill-health.  People have many questions: What services are available?  Who provides them in my area?  What can I do to help someone I care about?  Are there any services for families and carers?

This website has information about Mind services and about recovery from mental ill-health. If you can’t find what you are looking for then contact Mind Connect and we will point you in the right direction.

2. Personalised support services

Mind works to support people in their personal recovery from mental ill-health.

Some of the areas that people need help in could be:

  • managing the effects of mental ill-health
  • improving physical health
  • finding and/or keeping a job, or returning to education
  • building new friendships, and joining local activities
  • developing living skills such as cooking or managing money
  • addressing drug and alcohol use
  • finding suitable housing.

The type and extent of services offered to an individual varies, depending on what they identify as their priorities and what else is available in the local community. 

Each client has a mental health worker who works with them to create an individual recovery plan. This plan sets out what the client wants to achieve, and what both the client and the worker are each going to do. Our worker will involve family and carers wherever possible in this planning.

3. Residential services

Mind’s residential services offer residential environments for people aged between 16 and 65 who have a mental health problem and need additional support. The residential experience enables people to work on their personal recovery and optimise their capacity to live independently in the community.

Click here for more information about our residential services.

4. Family and carer services

Mind recognises the importance of families and carers in the lives of those on their journey of mental health recovery. We offer a variety of carer services including a Carer Helpline, counselling, respite, peer support and support groups. Our staff take the time to find out what is most helpful for an individual family, and we work with family members to explore a range of options that best suits their needs.  

Click here for more information about family and carer services.

5. Group support services

Group support services provide opportunities for involvement activities in the general community. Groups are a place where clients can meet other people, develop friendships, give and receive peer support and learn new skills. Contact Mind to get information about group support services and where they are run.

Click here for more information about group support services.

6. Care coordination services

Mind’s care coordination services are a specialist approach, designed to assist a broad range of services to work in more coordinated ways. It is a flexible and creative way of working that brings services together to respond more effectively and strategically to meet a client’s needs.

Mind care coordination is commonly provided to clients receiving services from a number of agencies.

7.  Mind Recovery College

Mind operates Australia's first mental health Recovery College. The Mind Recovery College is where real people with real life experience share what works. Our teachers are people with lived experience of mental health issues. Some are qualified educators in their own right; others are first-time teachers, supported by our team to design courses based on what they've learned in life. This helps ensure the courses are truly informative and useful to people seeking mental wellbeing.

Click here for more information about the Mind Recovery College.

8. Psychological services

Mind offers a broad range of counselling services to support people to live well and improve their mental health. Mind psychological services can address a range of issues, including mental health conditions, drug and alcohol dependence, and carer support needs.

Counsellors use a tailored approach that incorporates a variety of interventions, including brief therapies, motivational techniques and other specialist skills.

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