Mind delivers services informed by evidence and consistent with a social model of health
Mind offers a range of community and residential services in Victoria
Mind offers a range of community and residential services in Victoria:
- information and advice
- personalised (outreach) support services
- residential services
- dual disability residential services
- family and carer services
- group support services
- care coordination services
- Mind Recovery College
- psychological services
- youth services.
Our services and family and carer services brochures are translated into five different languages. To download a copy please click the relevant link:
Getting access to Mind services
If you are interested in discussing our services either for yourself, a friend, family member or a client, call our customer service centre Mind Connect on 1300 286 463 (1300 AT MIND) or email email@example.com. All contacts are confidential.
Participation in services offered by Mind is voluntary. Most of our services are free or are available for a small charge. In accommodation services, a service fee or rent is usually charged.
Translation services are available for friends, family and clients for whom English is a second language.
1. Information and advice
Having the right information is helpful in any situation, and we know it is essential when you are dealing with the impact of mental illness. People have many questions: What services are available? Who provides them in my area? What can I do to help someone I care about? Are there any services for my family, friends and carers?
This website has information about Mind services and about recovery from mental illness. If you can’t find what you are looking for, then contact Mind Connect on 1300 286 463 and we will point you in the right direction.
2. Personalised support services
Mind provides outreach support to help people living with the impact of mental illness to gain better mental health and improve the quality of their life.
People often seek our support to improve their abilities to:
- manage the effects of mental illness
- improve physical health
- find and/or keep a job, or return to education
- build new friendships, and join local activities
- develop living skills such as cooking or managing money
- address drug and alcohol use
- find suitable housing.
The type and extent of services offered to an individual varies depending on what they identify as their priorities and what else is available in the local community.
Each client has a mental health worker who works with them to create an individual recovery plan. This plan sets out what the client wants to achieve, and what both the client and the worker are each going to do. Our worker will involve family and carers wherever appropriate in this planning.
3. Residential services
Mind has a range of residential services for people aged between 16 and 65yrs who have a mental health problem and need more intensive support than is available through outreach support. The residential experience enables people to work on their personal recovery and optimise their capacity to live independently in the community.
Click here for more information about our residential services.
4. Dual disability residential services
Mind operates two residential services in Victoria for people with intellectual disability and mental health issues who need medium to long-term support to build independent living skills in a safe, home-like environment. Residents can stay for long periods, receive one-to-one support, as well as participate in group activities. Through the service, residents increase their confidence and knowledge to build on personal strengths, learn to fit in within a community, create a satisfying life and re-establish and maintain supportive relationships.
5. Family and carer support services
At Mind, we recognise that caring for someone with mental health issues can be stressful, and that sometimes you need support yourself. We offer a range of supports, including counselling and peer support, respite, recreation days, carer education, an online forum and support groups. If you call our Carer Helpline on 1300 554 660, we can help you identify what works best for you. (Please note that not all options are available across all Mind service sites.)
Click here for more information about family and carer support services.
6. Group support services
Group support services provide opportunities for connection with others who are also on their journey of recovery from mental illness. They also offer involvement in activities out in the general community. Groups are a place where clients can meet other people, develop friendships, give and receive peer support and learn new skills. Contact Mind to get information about group support services and where they are run.
Click here for more information about group support services.
7. Care/support coordination services
Mind’s care, or support coordination services help people who need to access multiple support services. The Mind worker promotes shared communication between the various supporting agencies and helps the client manage bookings and attendance.
8. Mind Recovery CollegeTM
Mind operates Australia's first mental health Recovery College. The Mind Recovery College is where real people with real life experience share what works. Our teachers are people with lived experience of mental health issues. Some are qualified educators in their own right; others are first-time teachers, supported by our team to design courses based on what they've learned in life. This helps ensure the courses are truly informative and useful to people seeking mental wellbeing.
Click here for more information about the Mind Recovery College.
9. Psychological services
Mind offers psychological services in some locations, targeting particular communities. For instance, we have recently opened a Specialist LGBTI clinic in metropolitan Melbourne. We also have psychological services in Bendigo.
Mind psychological services can address a range of issues including mental health, drug and alcohol dependence, social inclusion, sex therapy, counselling and carer support needs.
Counsellors use a tailored approach that incorporates a variety of interventions, including brief therapies, motivational techniques and other specialist skills. These services are available free of charge through the federally funded Access to Allied Psychological Services (ATAPS). Call Mind Connect on 1300 286 463 for more information.
10. Youth services
Mind offers a variety of programs specifically tailored to young people. We offer a young men and young women's program at Typo Station. This is an intensive, early intervention program that works with young people over many months in group and one-on-one activities, including short camp and hiking trips in Victoria's high country.
We provide early intervention and mental health services to young people aged 12-25yrs through many headspace centres.
We also run some youth residential rehabilitation services for young people who need longer term, intensive support to recover from mental ill-health.
Click here for more information about our youth services.