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Mind delivers services informed by evidence and consistent with a social model of health

Mind offers a range of community and residential services in Victoria

Mind Victoria

Mind offers a range of specialist psychosocial support services to help you gain better mental health and improve the quality of your life.

We are a registered NDIS provider and offer a range of support services to pick and choose from.  If you have an NDIS package, ask about our NDIS funded services.

Mind provides practical and motivational support that helps you develop the skills you need to move on, thrive and reclaim your life.

From our years of experience, we know every person's journey to a life of meaning and purpose is a very personal one - so we help you in ways that best suit you.

We care about you and the important people in your life, so will gladly involve them in planning and decisions about your care, according to your wishes.

We offer:

  • Information and advice
  • Support coordination
  • Group recreation, leisure and support
  • Home and community support
  • Counselling, coaching and learning
  • Residential services
  • Sub-acute residential recovery care
  • Family and carer support

Download our Services brochure and Family and carer services brochure. 

Getting access to Mind services

If you are interested in discussing our services - either for yourself, a friend, family member or a client - call our customer service centre Mind Connect on 1300 286 463 (1300 AT MIND) or email info@mindaustralia.org.au. All contacts are confidential.

Interpreters are available if English is not your first language.  

1. Information and advice

We know having the right information is essential when you are dealing with the impact of mental illness.  People have many questions: What services are available?  Who provides them in my area?  What can I do to help someone I care about?  Are there any services for my family, friends and carers?

This website has information about Mind services and about recovery from mental illness. If you can’t find what you are looking for, then contact Mind Connect on 1300 286 463 and we will point you in the right direction. Carers can get support and information to help them in their caring role by calling the Carer Helpline on 1300 554 660.

Lived experience online forum

Moderated by mental health practitioners and consumers working in peer support roles, this online forum is a useful resource to build your support network and access information relevant to your mental health recovery.

The forum provides a means for you to stay connected and learn from the experience of others.

Carers online forum

Moderated by mental health practitioners and carers working in peer support roles, this online forum is a useful resource for carers of people living with mental illness to build their support network and access information relevant to their own wellbeing and their loved one's mental health recovery.

The forum provides a means for you to stay connected and learn from the experience of others.

2. Support coordination

If you need support from a number of different agencies, Mind can help you coordinate support from a range of services to ensure your needs are met.

A support coordinator will help you identify the most suitable providers, manage service agreements and promote communication between the best support services to be involved in your care.

Mind is a registered NDIS provider for support coordination, but also we offer this service through various support packages such as those funded through Partners in Recovery or MACNI programs.

3. Group recreation, leisure and support

Mind offers a variety of social, creative, active leisure and support groups that can help you find new friendships, give and receive peer support and learn new skills.

Group activities offer a way for people to share their experiences of living with mental health issues and their recovery journey whilst engaging in enjoyable, healing activities.

Group recreation and leisure activities are available as NDIS services, but we also offer these services through other funding packages in areas where the NDIS is not yet available.

Click here for more information about group recreation, leisure and support groups.

4. Home and community support

Your personal assistant and mentor comes to you to help you build skills and confidence in daily life activities. They'll also help you with some of the bigger things, like making friends and exploring new interests and experiences. With home and community support, you can focus on your personal recovery and growth.

Examples of the kinds of things you can ask for help with include:

  • managing daily household tasks and taking care of yourself
  • meal planning, shopping and cooking
  • budgeting and managing day-to-day tasks
  • managing and supporting you with appointments and activities (doctors, social workers, Centrelink, etc.).
  • supporting you on social outings and recreation activities
  • learning to use public transport and building confidence to get out on your own
  • social support and encouragement

Home and community support is a registered NDIS service, but we also provide this service through various funding programs such as Individualised Client Support Packages (ICSP), Personal Helpers and Mentors (PHaMs) and other programs where the NDIS is not yet available.  We can also offer home and community support through a fee-for-service arrangement. 

5. Counselling, coaching and learning 

We operate a number of centres where you can get support from specialist practitioners, counsellors and peer educators. These include: the Mind Equality Centre, Mind Bendigo Centre for Counselling and headspace Greensborough (VIC).

We also offer alcohol and other drugs counselling and support services and services through other headspace centres.

Counsellors use a tailored approach that incorporates a variety of interventions, including brief therapies, motivational techniques and other specialist skills. We can offer counselling support to individuals, couples and family groups. Some services are able to offer consultations free of charge through the federally funded Access to Allied Psychological Services (ATAPS), or at reduced rates through the Medicare Better Access funding.

Mind Recovery College™ offers peer-led short courses. This is an award-winning model, where people with real life experience of recovery share what works.

Call Mind Connect on 1300 286 463 for more information on any of our centre-based counselling, coaching and learning services. Some services are fundable through an NDIS plan.  

6. Residential services

Mind offers residential rehabilitation services in a safe, home-like environment.

Residents are supported with a range of individual and group activities that promote social connection and skills for independent living.

Click here for more information about residential services.

7. Sub-acute residential recovery care

Delivered in partnership with hospitals, Mind offers short-term (up to 28 days) residential support as an alternative to hospital (step up) or to help transition from hospital back into the community (step down).

Also available are residential programs (up to two years) offering intensive treatment and recovery support to enable a person to move back into the community.

Click here for more information about our sub-acute residential recovery care services.

8. Specialist youth services

The Mind Typo Youth Services are early-intervention programs designed to support at-risk young men and women aged between 14 and 17 years.

Typo Youth Services provides young people who experience social and emotional difficulties with a program that allows them to build confidence in their own abilities to problem solve, discover leadership skills, and reconnect with hope and optimism for their future. The program aims to support young people to continue successful participation in further education, employment and training.

The programs are run out of Typo Station, our remote property in the foothills of the Alpine National Park, one hour south east of Wangaratta in North East Victoria.

9. Family and carer support services

At Mind, we recognise that caring for someone with mental health issues can be stressful, and that sometimes you need support yourself. We offer a range of supports, including counselling and peer support, respite, recreation days, carer education, an online forum and support groups.

If you call our Carer Helpline on 1300 554 660, we can help you identify what works best for you. (Please note that not all options are available across all Mind service sites.)  

Click here for more information about family and carer support services.

 
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