Mind offers specialised psychosocial support services to help you gain better mental health and improve the quality of your life.

Our mental health practitioners provide practical and motivational support to help you develop the skills you need to move on, thrive and reclaim your life. We also have practitioners able to provide specialised therapies to address more complex behaviours and needs. This includes supporting people who have intellectual disability along with mental ill-health. 

From our years of experience, we know every person's journey to a life of meaning and purpose is a very personal one - so we help you in ways that best suit you. We will gladly involve the important people in your life in planning and decisions about your care, according to your wishes.

We are a registered NDIS provider so if you have an NDIS package, ask us how we can help you get the best out of your plan.

Our online services finder will help you find what services are available near where you live - but we encourage you to call our customer service centre Mind Connect on 1300 286 463 (1300 AT MIND) to find out how we might best support you. All contacts are confidential.

Interpreters are available if English is not your first language.

We can provide support through video or telephone link for some service types.

Information and advice

Information and advice

We know having the right information is essential when you are dealing with the impact of mental ill-health.  People have many questions: What services are available?  Who provides them in my area?  How can I get the best out of my NDIS plan? What can I do to help someone I care about?  Are there any services for my family, friends and carers?

This website has information about Mind services and about recovery. If you can’t find what you are looking for, then contact our customer service centre Mind Connect on 1300 286 463 (1300 AT MIND) and we will point you in the right direction.

Carers can get support and information to help them in their caring role by calling the Carer Helpline on 1300 554 660.

Lived experience online discussion forum

Moderated by mental health practitioners and consumers working in peer support roles, this online forum is a useful resource to build your support network and access information relevant to your mental health recovery.

The forum provides a means for you to stay connected and learn from the experience of others.

Carers online discussion forum

Moderated by mental health practitioners and carers working in peer support roles, this online forum is a useful resource for carers of people living with mental illness to build their support network and access information relevant to their own wellbeing and their loved one's mental health recovery.

The forum provides a means for you to stay connected and learn from the experience of others.

Go to the discussion forums

Housing and support solutions

Housing and support solutions

Mind offers residential-based support services in safe, home-like environments.

Supported independent living services are delivered in shared housing to adults with NDIS packages funded for assistance with activities for daily living. Mind provides support to those living in Specialist Disability Accommodation and other shared housing types. Tenancy arrangements are managed by a separate agency.  Find out more about our Supported Independent Living services

Individualised Living Options is a new, highly flexible support item funded through the NDIS, which ensures people are not limited to disability homes. The support model is highly individualised and the participant is able to combine formal and informal supports. Mind can assist those eligible to explore and design the package of supports that best suit their needs.

Short term supported accommodation is available at many residences where Mind provides support as well as other accommodation settings.

Medium term supported accommodation in a Mind-managed site is an option funded by the NDIS for those who require transitional housing while they wait for their permanent home to be ready to move in.

From Homelessness to a Home  In partnership with homelessness agencies, Mind provides intensive recovery support to people who have experienced chronic homelessness, assisting their transition from rough sleeping or temporary hotel accommodation into longer-term housing as part of the Victorian Government’s From Homelessness to a Home initiative.

Young people are supported through youth residential rehabilitation models with access through the relevant state government's public mental health system.



Support coordination

Support coordination

Mind can help you coordinate support if you need support services from multiple providers.

A support coordinator will help you identify the most suitable providers, manage service agreements and promote communication between services involved in your care.

Mind is a registered NDIS provider for support coordination, but we also offer this service through various support packages such as the Multiple and Complex Needs Initiative (MACNI) program.

Find out more about Mind's support coordination services and view locations.

Specialised assessments and counselling

Specialised assessments and counselling

We operate a number of centres where you can get support from specialised allied health practitioners, counsellors, mental health coaches and peer educators. These include: Mind Centres for Mental Health and Wellbeing and headspace Greensborough (VIC). We also offer services through mobile outreach or via phone or video call.

Counsellors use a tailored approach using a variety of techniques, including brief therapies, motivational interviewing and other specialised skills. We can offer counselling support to individuals, couples and family groups. The centres can also provide outreach support to people who require specialised assessment and support for complex behaviours, including occupational and psychological therapy.

Some clients may be able to receive subsidised sessions through the federally funded Psychological Strategies program (previously known as Access to Allied Psychological Services (ATAPS), or the Better Access program. Some services are fundable through an NDIS plan.

Call Mind Connect on 1300 286 463 (1300 AT MIND) for more information on any of our counselling, allied health assessments and coaching services. Please note that we can provide many of these services by video or telephone link, if preferred.

In home and community support

In home and community support

Your Mind worker comes to you to help you build skills and confidence in daily life activities. They'll also help you with some of the bigger things, like making friends and exploring new interests and experiences. With home and community support, you can focus on your personal recovery and growth.

Examples of the kinds of things you can ask for help with include:

  • managing daily household tasks and taking care of yourself
  • meal planning, shopping and cooking
  • budgeting and managing day-to-day tasks
  • managing and supporting you with appointments and activities (doctors, social workers, Centrelink, etc.).
  • supporting you on social outings and recreation activities
  • learning to use public transport and building confidence to get out on your own
  • social support and encouragement.

This support is available to people with NDIS funding, but also to those with other state-based funding packages.

Sub-acute recovery care

Sub-acute recovery care

Delivered in partnership with hospitals, Mind offers recovery support in short-stay (up to 28 days) sub-acute residential units as an alternative to hospital (step up) or to help transition from hospital back into the community (step down). These are often also known as Prevention and Recovery Care (PARC) services. 

Some of our partner hospital and healthcare services have contracted Mind to provide follow up support for up to 12 months in the community. Called Early Intervention Psychosocial Support Response Services (EIPSRS), or Individual Recovery Service Program (IPSR), access is via patient case managers.

Mind also manages a few longer term residential programs (up to two years) offering intensive treatment and recovery support to enable a person to move back into the community.


Family and carer support services

Family and carer support services

At Mind, we recognise that caring for someone with mental health issues can be stressful, and that sometimes you need support yourself. We offer a range of supports, including counselling and peer support, recreation days, carer education, an online forum and support groups.

If you call our Carer Helpline on 1300 554 660, we can help you identify what works best for you. (Please note that not all options are available across all Mind service sites.)  

Find out more about Mind's family and carer support services and view locations.

Recovery Retreats

Recovery Retreats

We offer short-stay breaks at lovely locations, offering respite from your every day. 

These are provided as flexible, high quality support packages including accommodation, food, help with daily living and personal care, and support to participate in activities.

Ranging from 1 - 14 days/nights at a time, these short stays deliver high quality 24/7 support tailored to your needs, with a focus on recreational activities and learning workshops.

Fundable as Short Term Accommodation under the NDIS, this service is also available to those with other funding packages.

To speak to someone about this service and get a quote, call our customer service centre Mind Connect on 1300 286 463 (1300 AT MIND).