NDIS services

Specialised assessment and behaviour support

At Mind, we have 40 years' experience in supporting people with severe mental illness and cognitive impairment, as well as their families and other carers.

We can provide holistic assessment, intervention, positive behaviour support, care planning and support coordination to people with very complex needs. We promote skill development, and positive risk taking and behaviour, helping the person to become an engaged, contributing member of their community. We can also provide training to other carers in relation to positive behaviour support.

To enquire about this service, please call our customer service centre Mind Connect on 1300 286 463 (1300 AT MIND).

Support coordination

Mind can help you get the best out of your NDIS plan. Your support coordinator will link you to a range of services and providers and can manage your service agreements with them.

To establish a service agreement with Mind for support coordination:

• call our customer service centre Mind Connect on 1300 286 463 (1300 AT MIND)
• visit the Mind centre nearest you.

Find out more about our support coordination services.

Help at Home and in the Community

The day-to-day support to help you get on with your life. Mind offers two types of service under Help at Home and in the Community: a mental health coach and mentor service provided by Mind staff with specialised qualifications, and a personal assistance service provided through our partnership with the social enterprise WISE Employment. Whatever service you choose, you decide what you want help with, when you need it, and for how long you want this support.

Mental health coach and mentor model

Your Mind worker comes to you to help you build skills and confidence in practical daily life activities.

Examples of the kinds of things you can ask for help with include:

• meal planning, shopping and cooking
• budgeting and managing day-to-day tasks
• managing and supporting you with appointments and activities (doctors, social workers, Centrelink, etc.)
• supporting you on social outings and recreation activities
• learning to use public transport and building confidence to get out on your own
• social support and encouragement.

Personal assistance model

(Available to NDIS customers living in metropolitan Melbourne only)

Your support worker comes to you to help you with daily life activities. 

Examples of the kinds of things you can ask for help with include:

• completing daily household tasks
• personal care
• meal planning, shopping and cooking
• making and getting to appointments and activities (doctors, social workers, Centrelink, etc.).
• attending social outings and recreation activities
• using public transport and building confidence to get out on your own.

Establish a service agreement with Mind for these services by:

• contacting our customer service centre Mind Connect on 1300 286 463 (1300 AT MIND)
• visiting the Mind centre nearest you.

Connect Up group recreation and leisure activities

Mind's Connect Up group recreation and leisure activities are all about getting you back into the world and back into your community. Make new friends, follow your interests and start to enjoy getting active!

Even something simple like having a coffee in a cafe or walk in the park can be a great start to building a better life.

Activities offered are decided locally in response to the interests of Connect Up participants.

Currently we operate a range of activities, such as:

• coffee afternoons at friendly cafes, or picnics in the park
• art, or creative writing classes
• going to the movies, plays or sporting events
• going to the beach, fishing or hiking
• going to the gym, or an exercise or swim class
• joining a walking or running group
• music and singing
• cooking classes.

Find out about this service by:

• contacting our customer service centre Mind Connect on 1300 286 463 (1300 AT MIND)
• visiting the Mind centre nearest you.

Connect Up group recreation and leisure activities can be purchased through an NDIS support package. If you are not an NDIS participant, you can still purchase Connect Up activities by direct fee.

Supported Independent Living services

For people in shared housing who want to be free to live as they choose, but have someone to help them if necessary. There are also organised activities to help you develop skills and promote confidence in your ability to manage your life. Tenancy is managed separately.

Mind's supported independent living services can be purchased through an NDIS support package. If you are not an NDIS participant, you can still purchase this support by direct fee, to be negotiated depending on the particular circumstances and location.

Contact our customer service centre Mind Connect on 1300 286 463 (1300 AT MIND) to discuss your needs.

Find out more about our supported independent living services.

Recovery Retreats

We offer short-stay breaks at lovely locations, offering respite from your every day. 

These are provided as flexible, high quality support packages including accommodation, food, help with daily living and personal care, and support to participate in activities.

Ranging from 1 - 14 days/nights at a time, these short stays deliver high quality 24/7 support tailored to your needs, with a focus on recreational activities and learning workshops.

Fundable as Short Term Accommodation under the NDIS, this service is also available to those with other funding packages.

To speak to someone about this service and get a quote, call our customer service centre Mind Connect on 1300 286 463 (1300 AT MIND).